Policies and Terms of Use

Policies and Terms of Use

Terms of Use:

Your access to and use of our website, (the “Website”) is subject to the following terms of use (these “Terms of Use”) and all applicable statutes, orders, regulations, rules, and other laws. By accessing and browsing the Website, you accept and agree to be bound by these Terms of Use, which are conditions of permission to access the Website. If you do not agree to these Terms of Use, you may not have full access to the Website. If you are younger than 18 years of age, you are forbidden from placing product orders and posting information on the Website.

The form and nature of the services, content and all information posted on the Website is subject to change without notice. In addition, these Terms of Use may be changed, altered or modified at any time without prior notice. Trifecta Sauce Company (“Company,” “we,” or “us”) will make such changes by posting them here. You should check this page periodically for such changes. Your continued access of the Website conclusively demonstrates your acceptance of those changes.

We reserve the right, at any time and from time to time, temporarily or permanently, in whole or in part, to: modify or discontinue the Website, with or without notice. You agree that neither we nor any parent, subsidiary, or affiliate, nor any of our or their respective sponsors, vendors, licensors, or licensees (each, an “Affiliated Entity”) shall be liable to you or to any third party for any modification, suspension or discontinuance of the Website, in whole or in part, or of any service, content, feature or product offered through the Website.

Privacy Policy

Your privacy is of utmost importance to us. Trifecta Sauce Company will not sell, rent, share or loan your personal information to any unrelated third parties. Information collected is only that which is necessary to fulfill the order placed. Sensitive data is protected by industry standard PCI compliant practices and policies.

Trifecta Sauce Company:

Trifecta Sauce Company, doing business as “Trifecta Sauce Company” is an all-natural gourmet sauce manufacturer located in Louisville Kentucky, United States of America. Trifecta Sauce Company products may be found in grocery stores, and on their web site: http://trifectasauces.com.

To contact customer service, and/or for all business correspondence, please use the following means of contact:

Mail:
Trifecta Sauce Company
P.O. Box 4712
Louisville, KY 40204

Phone:
502-554-4166

Fax:
888-844-5185

email:
mrobbins@trifectasauces.com

Product Pricing:

All product pricing is listed throughout the website http://trifectasauces.com, and within publications where applicable. Trifecta Sauce Company retains the right to change product pricing without notice.

Delivery / Shipping Policy:

Trifecta Sauce Company ships only to the US. International orders will not be accepted.

Shipping times and rates are only estimates and are not guaranteed. Additional shipping may be required on your order due to weight, zip code, your combination of items, or other factors. We cannot control occasional inventory shortages, shipping carrier delays, weather delays, and other factors that can delay your shipment. However, we will do our best to get your product to you as soon as possible.

Orders are generally shipped within 2 business days. All items are shipped via ground service, via a carrier chosen at our discretion. Any backordered items will be shipped upon arrival.

Returned free shipping items, undeliverable packages, and refused items will be charged an appropriate shipping and handling charge. Any free shipping orders returned for a refund will be subject to the shipping cost incurred. If the package is refused, a return-shipping fee will also be incurred. Should an item arrive damaged, please contact customer service so that we can issue a replacement item.

NOTE: All payment, shipping, or return requests should be submitted via email to Trifecta Sauce Company at:
mrobbins@trifectasauces.com

Or by contacting customer service by phone at:
502-554-4166.

Returns and Refunds

Returns are accepted only if the product is defective, or upon cancellation of an order. For reasons applying to cancelation of your order, please contact customer service immediately. If possible, your order will be cancelled before shipment. For refunds due to cancellation, if the order has already shipped, the refund amount will be reduced by the cost of shipping and handling. The customer is responsible for all return shipping cost, and responsible for insuring the return item is sufficiently packaged to avoid damage during transit. Refunds will not be issued for damaged returns. If an order arrives damaged, please retain all packaging material and contact customer service within 24 hours of receipt. Refunds shall be issued within 48 hours upon successful cancellation of an order, or upon receipt of undamaged returned product, whichever may apply.

Cancellation Policy

Please contact customer service immediately if you wish to cancel an order. We will make every effort to cancel your order in a timely manner and avoid shipment of your order when possible. We cannot be held responsible for shipping cost incurred on orders that have already shipped. Should a refund be issued upon a cancelled order that has already shipped, the refund will be subject to, and reduced by, the cost of shipping and handling. The customer is responsible for any cost of return shipping.

Errors and Omissions

All prices, pictures and descriptions on this site and all Trifecta Sauce Company publications are subject to change. Trifecta Sauce Company maintains no responsibility for inadvertent errors. In the event of typographical errors on our site or in our publications, Trifecta Sauce Company reserves the right to cancel or refuse orders at its sole discretion. Please contact us within 30 days regarding price or promotion discrepancies. Trifecta Sauce Company is not liable for errors in prices listed on the site due to computer error or human error.

Secure Check Out.

Checkout using this website is secure, using PCI compliant procedures. Functionality is in place that protects customer data. How can you know that your information is being transmitted on a secure connection?

Pressing the “checkout” button on the shopping cart page will take you into our secured payment environment. Once you have started the checkout process, you can be assured that your information is being transmitted securely.

Before entering your personal information, look at the website’s address. The address begins with an “https”. This provides assurance that you are in a secure/encrypted environment. The “s” in “https” stands for “secure.” This is the first (and easiest) way to know that you are in a secure environment.

Some browsers display a small lock symbol either in their address bar and/or at the bottom of the browser window. The lock symbol indicates that a secure connection is in place.

Country of Merchant:

Trifecta Sauce Company
P.O. Box 4712
Louisville, KY 40204
United States of America

(p): 502-554-4166.
(f): 888-844-5185
mrobbins@trifectasauces.com